Choosing the right bulk SMS provider is critical for businesses that rely on messaging to reach customers. Here's what to look for as an East African business.
1. Delivery Rates
The best provider means nothing if messages don't get delivered. Look for direct operator connections with major networks (Safaricom, Airtel, Vodacom, MTN). Galatext maintains 99.9% delivery rates through direct connections.
2. Pricing Transparency
Avoid providers with hidden fees for delivery reports, API access, or failed messages. Galatext includes all features in the per-message price with no monthly commitments.
3. API Quality
If you're a developer, API documentation matters. RESTful APIs, SDKs, clear documentation — Galatext offers all of these free. Check our developer portal.
4. Customer Support
When something goes wrong, you need responsive support. Look for providers with local teams who understand East African markets.
5. Multi-Channel Support
The best providers offer SMS, WhatsApp, USSD, and Airtime from one platform — saving you the headache of managing multiple vendors.
Try Galatext free with trial credits and see the difference.